If NutriTracker is not loading or keeps crashing, try these steps.

Basic checks #

1. Check your internet connection – NutriTracker requires an active internet connection. Try loading a website to confirm you are online.
2. Check for known issues – visit our Facebook page for any service announcements or known outages.
3. Restart the app – fully close the app and reopen it.
4. Restart your device – a full device restart resolves many app issues.

iPhone (iOS) #

If the app crashes repeatedly on iPhone:

1. Go to Settings > General > iPhone Storage > NutriTracker
2. Tap Offload App, then reinstall from the App Store

Android #

If the app crashes repeatedly on Android:

1. Go to Settings > Apps > NutriTracker
2. Tap Storage & cache
3. Tap Clear cache (this will not remove your data)
4. If the issue continues, tap Clear storage, then sign in again
5. As a last resort, uninstall and reinstall from Google Play

Web browser #

If the web app is not loading:

1. Try a hard refresh: Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows)
2. Clear your browser cache
3. Try a different browser

Still not working? #

Email help@nutritracker.io with:

• Your device type and operating system
• The version of NutriTracker you are using
• A description of what happens when you try to open the app