Refund Policy

Refund handling depends on the billing provider. Apple and Google Play usually require refund requests through their store systems; Stripe web purchases can be reviewed by NutriTracker support.

Before you start #

• Do not send full card details to support.
• Have your NutriTracker account email and purchase provider ready.
• Apple and Google Play purchases are subject to their store refund processes.

Where to find it #

iOS #

1. Open Apple's report-a-problem or App Store purchase support flow for Apple-billed purchases.
2. Open NutriTracker > Settings > Subscription to confirm Apple is the provider.

Android #

1. Open Google Play purchase history or Google Play refund support for Google-billed purchases.
2. Open NutriTracker > Settings > Subscription to confirm Google Play is the provider.

Web #

1. Email help@nutritracker.io for Stripe web purchase refund questions.
2. Open Settings > Subscription to confirm Stripe is the provider.

How to use it #

1. Check your provider in NutriTracker Settings > Subscription.
2. For Apple purchases, request the refund through Apple.
3. For Google Play purchases, request the refund through Google Play.
4. For Stripe web purchases, email help@nutritracker.io with your account email, purchase date, and reason.
5. Include the provider's receipt ID if you have one. Do not include full card numbers.

What happens next #

• Apple or Google Play decides store refund requests through their own process.
• NutriTracker support can review Stripe web purchase issues and account state.
• A refund, cancellation, or failed renewal can change Pro entitlement once provider data syncs.

Troubleshooting #

• I do not know who billed me. Open Settings > Subscription and check Managed by, or check your bank statement and receipt email.
• Apple or Google declined a refund. Follow the appeal or support path offered by the store. NutriTracker cannot override store refund decisions.
• I was charged after account deletion. Check whether an Apple or Google Play subscription is still active and cancel it in the store.
• I cannot access the account email. Email help@nutritracker.io with provider receipt details and any previous account email you remember.

Related articles #

• Managing Your Subscription
• Cancelling Your Subscription
• How to Upgrade to Pro
• Deleting Your Account and Data