App Not Loading or Crashing

Most loading problems are caused by connection, outdated app versions, stale sessions, or temporary service issues. Start with the smallest reset first.

Before you start #

• Check your internet connection.
• On mobile, check Settings > About NutriTracker to confirm your installed version. v2.2 mobile builds are iOS 2.2 build 4 and Android 2.2.0 version code 15. Feature Requests, Intermittent Fasting, Manual Weight Logging, Invite friends, and Coaching Rhythm controls are live for signed-in users on current app versions.
• Do not delete the app unless you know your login details.

Where to find it #

iOS #

1. Open the app switcher.
2. Close NutriTracker.
3. Reopen NutriTracker.
4. If it still fails, check the App Store for updates.

Android #

1. Open recent apps.
2. Close NutriTracker.
3. Reopen NutriTracker.
4. If it still fails, check Google Play for updates.

Web #

1. Refresh the page.
2. Try a private window or another browser.
3. Clear site data only after saving any unsent text.

How to use it #

1. Refresh or force close and reopen the app.
2. Check for an app update.
3. Sign out and back in if the app loads but account state is stale.
4. Restart the device if the native app keeps crashing.
5. Try web if mobile is temporarily blocked, or try mobile if web is blocked by the browser.

What happens next #

• A normal refresh should reload account state, product availability, and recent data.
• If the app was on an old mobile build, updating can unlock newer settings rows and fixes.
• Find Your Coach registration handoff, trial state, referral rewards, and Pro access can all require a fresh account-state load after login.
• If the issue is service-side, support may need the time, platform, and account email to trace it.

Troubleshooting #

• The app crashes on launch. Update the app, restart the device, and try again. Contact support with version and device model if it persists.
• Web is stuck on a blank screen. Refresh, try another browser, and disable browser extensions that block scripts.
• I am stuck after login. Sign out if possible, then sign back in. If you cannot sign out, try a private browser window or reinstall only after confirming your login method.
• A feature disappeared after refresh. Check Mobile Feature Availability, Subscription, permissions, and app version. v2.2 features should be available on current app versions when account requirements are met.
• Registration failed after Find Your Coach. Return to the quiz link and continue again. Expired or already-used handoff links should fall back to normal signup rather than blocking account creation.

Related articles #

• Mobile Feature Availability
• Account Access Problems
• Chat Not Responding
• Notifications Not Arriving