Notifications Not Arriving

Notifications depend on device permission, browser support, app state, reminder settings, and sometimes active routines such as fasting or Coaching Rhythm timing personalisation.

Before you start #

• Enable notifications for NutriTracker in your device or browser settings.
• Check that you are signed in.
• Fasting can suppress meal reminders during active fasting windows.
• Coaching Rhythm can adjust notification timing when notification timing personalisation is active.

Where to find it #

iOS #

1. Open iOS Settings > Notifications > NutriTracker.
2. Enable Allow Notifications.
3. Open NutriTracker Settings > Coach for Plan Reminders where shown.

Android #

1. Open Android system settings for NutriTracker notifications.
2. Allow notifications and check battery/background restrictions.
3. Open NutriTracker Settings > Coach for Plan Reminders.

Web #

1. Open NutriTracker Settings > Account.
2. Use the Notifications card when browser push is supported.
3. If blocked, open browser site settings and allow notifications for NutriTracker.

How to use it #

1. Enable system or browser notifications.
2. Open NutriTracker and check the relevant reminder setting.
3. Make sure Focus, Do Not Disturb, or battery saver is not blocking notifications.
4. For web, allow notifications in the browser and then click Enable notifications in NutriTracker.
5. For fasting reminders, check the current fasting phase before reporting a missing meal nudge.
6. For timing personalisation, open Settings > Personalisation > Coaching Rhythm and check whether notification timing is active or paused.

What happens next #

• Allowed notifications can arrive for reminders, proactive check-ins, and relevant app events.
• Browser push depends on browser support and configured push services.
• Meal reminders should not fire during an active fasting window.
• Rhythm-optimised notifications can arrive at different times as NutriTracker learns or as you correct timing assumptions.

Troubleshooting #

• The permission is blocked. Use device or browser settings to allow notifications. NutriTracker cannot show the browser prompt again while the browser blocks it.
• Only some reminders are missing. Check the specific feature setting, such as Plan Reminders, and whether fasting suppressed a meal reminder.
• The notification arrived at an odd time. Check Coaching Rhythm notification timing, device timezone, and recent routine changes. Pause notification timing personalisation if the timing is not helpful.
• Android stops notifications in the background. Check battery optimisation and allow NutriTracker background activity.
• Web notifications are unavailable. Use a supported browser with notifications enabled, or use the mobile app for the full reminder experience.

Related articles #

• Email, Notifications, and Marketing Preferences
• Intermittent Fasting
• Customising Your Review Settings
• Mobile Feature Availability